The one thing that they told me to do to isolate the problem was to use the same accounts on a different mail client, and if the problem did exist after doing that, then perhaps the issue may be with Gmail and the settings.

I then discussed this with Google and they said that it can't be and gave me a number of reasons why it isn't their issue. Apple tried to insinuate that it was a Google (Gmail) issue. The issue is, Apple doesn't know how to fix it, otherwise, we wouldn't be here talking about it almost 2 months later.įor everyone's information. Plus it's cost us the time we have spent trying to fix the issue with Apple. So far it's cost us about $80, but if it doesn't get resolved, it will cost us much more. you can't get limitless data with wireless 4G here. I reported this to Apple on the 4th of December 2017, and after speaking with many support staff at Apple Care, we still as of today () don't have a solution.įor us, it's having a financial impact as we are going over our data allowance as we are using wireless 4G in our office, and in Australia, these are limited.

across 3 computers (2 x MBP and one iMac), we have had mail constantly downloading since late November 2017.

Apple mail download of imac